Digital Interventions in FSSM in Berhampur, Odisha

TARGET GROUP: PUBLIC

OBJECTIVES

·        To improve urban services with the challenges presented to the municipality streamlining the process to effectively manage urban service delivery.

·       To resolve citizen queries thereby increasing turnaround times of grievance redressal with the growing urban population, the municipality recognized that intervening to address administrative inefficiencies was key.

SUMMARY

Since 2000, a priority area of administrative reform by the Government of Odisha is to transition towards URBAN GOVERNANCE platforms. This is currently facilitated by the Ministry of Electronics and Information Technology’s National URBAN GOVERNANCE Plan (NeGP) at the national level and Odisha URBAN GOVERNANCE strategy at the state level, with an intent to promote the following characteristics: Odisha’s URBAN GOVERNANCE strategy aims to enable information access, expand access and transactions, facilitate citizen centric process redesign and enable a knowledge based government. The services offered ease inter-departmental coordination and improve government service delivery to customers (G2C), businesses (G2B), employees (G2E) and the government (G2G). Following the state government’s track, the municipal corporation of Berhampur (BeMC) has undertaken administrative reforms at the corporation level by initiating the implementation of an URBAN GOVERNANCE platform. The citizen centric initiative resolves challenges specifically pertaining to grievance redressal.

REFERENCE

http://www.owssb.nic.in/WebFiles/Document/OWSSB_Berhampur_Cesspool_vehicle_tracking.pdf